Have you ever ordered food using a third-party delivery app only to find that your order was canceled because the restaurant didn’t have the item? You’re not alone, but it turns out the restaurants here aren’t to blame. In fact, it’s one of the reasons Seattle City Council introduced the Fair Food Delivery Act, which goes into effect this month.
If a restaurant cannot offer a menu item, how is it not to blame? Well, it turns out that third-party delivery apps list old menus and items that are problematic for both restaurants and consumers. Some of these menus can be years old and are listed by the third-party apps without the consent of the restaurants.
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So what is the city doing to stop this? The Fair Food Delivery Act, which goes into effect September 15, requires third-party delivery apps to obtain written consent from restaurants before listing menus or taking orders. A third party vendor who does not remove the restaurant from their app within 72 hours of receiving a request could be fined $ 250 per violation.
As you can see, this new law doesn’t have much of an impact on the consumer other than to help reduce menu confusion. But it is a good reminder to choose to collect your food yourself or have it delivered direct from a restaurant. To learn more about the new Fair Food Act, click here.
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