Delayed Van Gogh show gets a new opening date in Seattle

from

Seattle Times reports on reporters

An immersive Van Gogh show that was slated to open in Seattle earlier this month but then didn’t materialize is slated to open on October 15th.

“Van Gogh: The Immersive Experience” describes itself as “a 20,000 square meter light and sound spectacle with two-story projections of the artist’s most convincing works”. According to an email sent Thursday by a spokesman for the show’s ticketing company, Fever, the show experienced delays in delivery to Seattle due to “the impact of COVID-19 restrictions on global transportation logistics.”

All ticket holders have the option to choose a new date or receive a full refund, according to the email.

The email did not contain a location. When asked whether a location for “Van Gogh: The Immersive Experience” was secured, the spokesman said that “the location has not yet been publicly announced” and that the “location will be announced shortly”.

When Van Gogh: The Immersive Experience announced earlier this year that it was coming to Seattle, many were excited to see the show, which said it would be held in a secret location in Seattle. But as the opening date approached and the “secret venue” was never revealed and some ticket holders were notified that their tickets had been canceled, customers became concerned and frustrated.

While some have received refunds or have been able to rebook their tickets using vouchers from Fever, others say they are struggling to get refunds or have issued vouchers worth a fraction of the amount originally paid for their tickets. And some said the responses from Fever customer service about what happened to the show were inconsistent.

Since March 17 complaints have been received by the consumer protection agency. The attorney general’s office is investigating them and says 10 of those who filed complaints have received refunds. The other seven were filed last week and the WG’s office is currently requesting responses to these new complaints.

There is currently a warning for the company on the Better Business Bureau website warning that there is a “pattern of complaints” from consumers. According to its website, BBB is waiting for a response from Fever after contacting the company on September 16 “to seek their voluntary cooperation in addressing the issues identified in the complaint template.”

Crystal Paul:
cpaul@seattletimes.com; on Twitter: @cplhouse. Crystal Paul is a reporter for the Seattle Times. She is interested in stories about the people, places and stories that capture the soul of their communities.