Seattle airport testing new tech to permit vacationers to attend in digital line for safety screening

Seattle-Tacoma International Airport is one of the first airports in North America to test a “virtual queuing system”. (SEA picture)

The news: Seattle-Tacoma International Airport is introducing two tech-savvy experiences to modernize the travel experience and help people stay safe during the COVID-19 pandemic.

The technique: The airport, or SEA as it was renamed last year, is testing a way for travelers to make digital reservations for the TSA’s security checkpoints for general screening. The free program, called SEA Spot Saver, was designed as a virtual queuing system to help people avoid standing on crowded safety lines where social distancing is difficult. Users can reserve a seat in advance and will be notified when to go to a TSA checkpoint. (The website for the program has extensive FAQs.)

SEA is also introducing the Happyhover non-contact technology, which allows a user to use an electronic screen that detects fingers floating over them without physical contact. The technology is used at check-in machines available to various passengers, including jetBlue, Spirit Airlines, Korean Air, Volaris, Air Canada and Frontier.

Where and how long ?: A SEA Spot Saver program was co-developed for Alaska Airlines passengers at TSA Checkpoint 5 Pangiamand powered by WhyLine and Copenhagen optimization. The second experience of VHT is available to Delta Air Lines and all other passengers at TSA Checkpoint 2.

The pilot is tested daily through August 31, and runs from 4 a.m. to 12 p.m. to reduce congestion during SEA’s main morning travel season.

Exceptions: While SEA Spot Saver does not require a separate travel program or membership, TSA PreCheck passengers should still be screened at TSA Checkpoint 4 in order to take advantage of their PreCheck benefits – for example, that they do not have to take off their shoes and electronics. All CLEAR customers can go on their own lane at each security checkpoint to gain their accelerated experience.

Long-term outlook: The airport hopes that less time on security lines will result in more time not in queues, shopping or dining, or visiting with family and friends before the flight.

“We can use technology to make the travel experience more rational and intuitive,” Port of Seattle commissioner Sam Cho said in a statement. “Contactless solutions reduce the stress for today’s travelers, but are innovations that will make the airport safer and more efficient in the years to come.”

What’s next: Upon completion of the pilot later this summer, SEA will evaluate usage with passengers, customer feedback and the increase in line efficiency. If it is successful, the airport hopes for a broader program.